Delivery Information

Delivery Information

WE WORK TO DISPATCH ALL IN STORE STOCK BY THE NEXT BUSINESS DAY.

Our FREE DELIVERY offering is until 1st June 2020, and will be reviewed at this time. FREE DELIVERY is not available to Tasmanian and Northern Territory.

We take feeds from our suppliers stock, and show this on our website as ONLINE Stock, if your order is relying on this stock, in some cases we need to await delivery of these items to our store, to allow us to forward these to you.

In the event that the item is temporarily out of stock and we need to order it, we will inform you promptly via email of the expected waiting time.

When the order has been shipped, you will receive an email with relevant freight details for your reference.

DELIVERY METHODS

We delivery all our goods using general freight carriers and work inside their guidelines for delivery.

Items cannot be sent to PO Box addresses. It is your responsibility to supply us with your correct shipping address.  Please contact us if you haven’t received your Order after five business days from dispatch. We will work with you to resolve the matter as quickly and satisfactorily as possible.

Items are delivered during business hours and require a signature for confirmation of delivery. If there is no-one at the delivery address when the delivery service attempts delivery, you may be charged a re-delivery fee.

If you elect to pick up instore, you must collect your order within 2 weeks with the relevant confirmation of purchase and any other ID requested by us.

PACKAGING

We will do our best to package your order with care. New keyboard and digital piano orders are packaged securely in original manufacturer’s packaging. Whilst we will handle the item carefully while in our possession, we are not responsible for damage once it has been despatched to one of our delivery agencies detailed above. We recommend that you choose one of the insured freight options available if you wish financial protection against damage or loss while in transit.

LATE/MISSING DELIVERIES

If you do not receive your order within Australia within 7 business days, please contact 1300 567 642 or email web@kosmic.com.au. We will work with you to resolve the matter as quickly and satisfactorily as possible.

ITEMS DAMAGED IN TRANSIT

Please DO NOT sign for a package if you suspect it is damaged. Signing for an item means it has been received in good Order, and any damage is no longer the courier’s responsibility. If your item(s) is damaged, you must contact us on 1300 567 642 or via our Contact Us page on our Website to notify us within 24 hours. Please refer to our Returns procedure for return Freight instructions.

SECURITY CHECK

As part of our commitment to protect against fraud, we may contact you to verify the account you used to purchase goods via our website before we dispatch them. To prevent your Order being delayed, please respond as soon as possible during business hours, Monday to Friday. We reserve the right to cancel the Order and issue a refund if we cannot complete the security checks satisfactorily.

AUSTRALIA-WIDE DELIVERY

We deliver to any location in Australia. We do not offer international supply or shipping. Kosmic Sound is owned by Dale Cleves Music Pty Ltd, We also run a number of brands, Billy Hyde Music, Winston Music and Australian Piano Warehouse, it is possible stock will be delivered to you from one of our other brands, if this provides a quicker freight option.

STAIRS

Customers must notify us of any deliveries involving stairs, as this can incur a fee – to be paid by the customer BEFORE delivery is confirmed.
It is OHS Standard that any item weighing more than 50kgs will require additional assistance & we will need to inform the movers before the items are collected.