Delivery Information

WE WORK TO DISPATCH ALL ‘SHIPS IN 24 HOURS’ STOCK BY THE NEXT BUSINESS DAY.

PLEASE NOTE THIS IS THE NEXT BUSINESS DAY FOLLOWING SUCCESSFUL COMPLETION OF ANY ORDER VERIFICATIONS. 

ALL SAME DAY/NEXT DAY OR SHIPS IN REFERENCES ARE RELEVANT TO BUSINESS DAYS ONLY - MONDAY - FRIDAY

Stock Showing as: SHIPS IN 7 DAYS is stock that is relying on our supplier, or located in a warehouse on the west coast. This stock can take up to 14 days to arrive to you. 

Our websites offer an ability BACK ORDER an item, an item on back order is an item that we dont have stock of at our warehouse, and we are unaware of the stock situation at the supplier. Once an order for a backordered item is recieve we will place this order with our supplier, and dispatch these goods to you once they become available. In the event the wait for goods exceeds 2 months we will be in contact with you and will offer a refund on these occasions. A backorder not exceeding 2 months in not eligible to be cancelled. A BACK ORDER secures the price of the goods at the time the back order was placed, and puts you ahead of the queue for when stock becomes available. 

FREE DELIVERY is not available to Tasmanian and Northern Territory.

We take feeds from our suppliers stock, and show this on our website as ONLINE Stock, if your order is relying on this stock, in some cases we need to await delivery of these items to our store, to allow us to forward these to you.

In the event that the item is temporarily out of stock and we need to order it, we will inform you promptly via email of the expected waiting time.

When the order has been shipped, you will receive an email with relevant freight details for your reference.

DELIVERY METHODS

We delivery all our goods using general freight carriers and work inside their guidelines for delivery.

Items cannot be sent to PO Box addresses. It is your responsibility to supply us with your correct shipping address.  Please contact us if you haven’t received your Order after five business days from dispatch. We will work with you to resolve the matter as quickly and satisfactorily as possible.

Items are delivered during business hours and require a signature for confirmation of delivery. If there is no-one at the delivery address when the delivery service attempts delivery, you may be charged a re-delivery fee.

If you elect to pick up instore, you must collect your order within 2 weeks with the relevant confirmation of purchase and any other ID requested by us.

PACKAGING

We will do our best to package your order with care. New keyboard and digital piano orders are packaged securely in original manufacturer’s packaging. Whilst we will handle the item carefully while in our possession, we are not responsible for damage once it has been despatched to one of our delivery agencies detailed above. We recommend that you choose one of the insured freight options available if you wish financial protection against damage or loss while in transit.

Our guitars may have been displayed on the showroom floor, these are still supplied Brand New and with full manufacturers warranty. 

LATE/MISSING DELIVERIES

If you do not receive your order within Australia within 7 business days, please contact us. We will work with you to resolve the matter as quickly and satisfactorily as possible.

ITEMS DAMAGED IN TRANSIT

Please DO NOT sign for a package if you suspect it is damaged. Signing for an item means it has been received in good Order, and any damage is no longer the courier’s responsibility. If your item(s) is damaged, you must contact us within 24 hours of delivery. Please refer to our Returns procedure for return Freight instructions.

SECURITY CHECK

As part of our commitment to protect against fraud, we may contact you to verify the account you used to purchase goods via our website before we dispatch them. To prevent your Order being delayed, please respond as soon as possible. We reserve the right to cancel the Order and issue a refund if we cannot complete the security checks satisfactorily.

AUSTRALIA-WIDE DELIVERY

We deliver to any location in Australia. We do not offer international supply or shipping.

STAIRS

Customers must notify us of any deliveries involving stairs, as this can incur a fee – to be paid by the customer BEFORE delivery is confirmed.
It is OHS Standard that any item weighing more than 50kgs will require additional assistance & we will need to inform the movers before the items are collected.